Terms and Conditions

Effective Date: 1 August 2026
Last Updated: 1 August 2026

1. DEFINITIONS AND AGREEMENT

1.1 “Company” means Mazami Pty Ltd trading as Natalie Woodman; “Member” means a person purchasing or participating in a service; “Practitioner” means Natalie Woodman, Michael Bazeley or an appropriately allocated professional team member; “Program” means the GutStrong online group coaching program; “Platform” includes Skool, Zoom and other notified delivery systems.

1.2 These Terms, the disclosed offer and fee schedule, and policies expressly identified before purchase constitute the agreement. In the event of inconsistency, mandatory law prevails, followed by the specific written offer, then these Terms.

1.3 Membership in the GutStrong Program is primarily intended for women aged fifty (50) years and over. At the Company's sole discretion, applications from women aged forty (40) to forty-nine (49) years may be considered and approved on a case-by-case basis, subject to an assessment of their suitability for the Program. The Company reserves the right to assess each applicant's eligibility and suitability for participation, subject to applicable law.

2. NATURE, DELIVERY AND MEMBERSHIP OF GUTSTRONG

2.1 GutStrong is a structured, practitioner-led online group health-coaching and educational program comprising pre-recorded lessons, written educational materials, assessments, accountability activities, scheduled Group Coaching Calls, group question-and-answer (Q&A) sessions and online community participation, as specified in the purchased offer.

2.2 Group Coaching Calls are conducted via Zoom in a facilitated, roundtable video format, with multiple Members attending simultaneously. The Practitioner addresses Members individually and in turn while other Members remain present. Individualised practitioner guidance is provided within this shared group environment. Members acknowledge that other participants may hear personal or health-related information voluntarily disclosed during these sessions.

2.3 Each Member who attends a scheduled Group Coaching Call and complies with the applicable advance booking, question-submission, punctuality and participation requirements is guaranteed an opportunity to receive individualised practitioner attention during that session. This includes the opportunity to discuss one (1) submitted primary question or concern and receive guidance and recommendations relevant to the Member's individual circumstances, within the Practitioner's professional scope of practice.

2.4 The Practitioner will determine the order of participation and allocate up to twenty (20) minutes per Member, having regard to the nature and complexity of the matters raised and the scheduled duration of the session. Each Member may submit one (1) primary question per Group Coaching Call. Additional questions or concerns may be submitted for consideration during a subsequent Group Coaching Call or an applicable Q&A session.

2.5 The applicable membership fee, payment arrangements, included benefits and access conditions are those specified in the purchased offer and disclosed at the time of enrolment.

2.6 The GutStrong Program includes six (6) months of group membership, commencing on the date of purchase and continuing for 183 calendar days. An additional five (5) calendar days is provided as a complimentary settling-in period, resulting in a total membership duration of 188 calendar days from the date of purchase. At 183-days the member will receive an email to discuss continuation options.

2.7 The GutStrong Program includes two (2) private, one-to-one practitioner consultations as part of the membership fee, in addition to the scheduled group services.

2.7.1 Initial Strategy Consultation is conducted following submission of the Member's Personal Health Assessment (PHA), for the purpose of reviewing relevant health information, identifying individual priorities, establishing objectives and providing guidance regarding participation in the Program.

2.7.2 End-of-Program Review Consultation is conducted at the conclusion of the six-month membership period to review the Member's progress, assess outcomes, identify ongoing health priorities and discuss appropriate recommendations and options for moving forward.

2.7.3 Consultation Booking and Attendance. Both consultations must be booked and attended in accordance with the Company's applicable booking, cancellation and attendance policies and within the prescribed booking and attendance timeframes. Consultations not booked or attended within the applicable timeframes will be forfeited, except where otherwise required by law or expressly agreed in writing by the Company.

2.8 Notwithstanding the inclusion of two (2) private practitioner consultations, GutStrong remains primarily an online group coaching and educational program. The inclusion of these consultations does not entitle Members to additional private appointments.

2.9 Practitioner access is provided through the scheduled group Coaching Calls, QandA and Seeds of Change sessions. Private advice or liaising by email, text, social media, telephone or direct messaging is not included.

3. MINIMUM TECHNOLOGY, DIGITAL LITERACY AND PROGRAM ACCESS REQUIREMENTS

3.1 Mandatory Participation Requirements

3.1.1 GutStrong is delivered exclusively online. Members are required to possess and maintain the necessary equipment, internet connectivity, software and basic digital literacy to access, navigate and participate in the Program independently.

3.1.2 The technology and digital literacy requirements set out in this clause constitute minimum conditions of participation. By purchasing the Program, Members acknowledge that they have reviewed these requirements and confirm that they possess the necessary equipment and skills, or have independently arranged suitable assistance, to meet them.

3.1.3 Members are responsible for ensuring their equipment, software and internet services remain operational and compatible with the platforms and file formats used throughout the membership period.

3.2 Minimum Equipment and Internet Requirements. Members must have access to the following:

3.2.1 Computer: A functioning laptop or desktop computer capable of accessing the online GutStrong circle, downloading pdf documents, opening and managing documents, completing online assessments and viewing educational videos.

3.2.2 Storage Capacity: Sufficient available storage to download and retain Program files.

3.2.3 Internet Connection: A reliable internet connection suitable for accessing online learning materials, streaming videos, submitting documents and participating in live Zoom video sessions.

3.2.4 Email Account: An active and regularly monitored email account capable of receiving Program communications, membership access information, booking confirmations and Zoom meeting notifications.

3.2.5 Printer: Access to a functioning printer to print meal plans, shopping lists, handbooks and other Program materials where required for participation.

3.3 Minimum Software and Platform Requirements. Members must have access to, and be capable of using, the following software and online platforms:

3.3.1 PDF Reader: Adobe Acrobat Reader or equivalent software capable of opening, reading and, where applicable, completing PDF documents.

3.3.3 Zoom: The Zoom application or compatible browser-based access, with a functioning camera and microphone, to participate in scheduled live Coaching Calls and private consultations.

3.3.4 Skool: The Skool website or application, accessible through a compatible computer, tablet or smartphone, to access Program materials, community activities and membership information.

3.3.5 Video Streaming: A compatible internet browser or application capable of playing educational videos hosted on YouTube or other designated Program platforms.

3.3.6 File Management: Software capable of downloading, extracting, opening and saving Program files.

3.4 Minimum Digital Literacy Requirements. Members must possess sufficient basic digital literacy to independently undertake the following activities:

3.4.1 Access websites, navigate online learning platforms and locate Program content.

3.4.2 Watch educational videos through Skool or other designated online platforms.

3.4.3 Join and participate in Zoom video calls with their camera and microphone enabled.

3.4.4 Access and navigate the Skool platform using a computer, tablet or smartphone.

3.4.5 Open, complete, edit, save and submit online forms.

3.4.6 Download, extract, locate, organise, search, open and save computer files and folders.

3.4.7 Access, read and respond to email communications, including opening links and attachments.

3.4.8 Complete and submit online assessments, questionnaires and other required Program documentation.

3.5 Responsibility for Technical Support

3.5.1 The Company does not provide individual computer training, digital literacy instruction, software installation, device configuration, internet troubleshooting or general technical support services.

3.5.2 Members requiring assistance with their personal equipment, software, internet connection or digital skills are responsible for obtaining appropriate assistance from a qualified technical professional or other suitable support provider at their own expense.

3.5.3 The Company is not responsible for technical difficulties arising from a Member's equipment, software, internet connection, insufficient digital literacy or failure to satisfy the minimum requirements specified in this Clause.

3.5.4 Technical difficulties attributable to a Member's own equipment, connectivity or digital capabilities do not automatically entitle the Member to an extension of membership, replacement of missed sessions or a refund, subject to applicable Australian Consumer Law rights.

3.6 Downloading and Safekeeping of Program Materials

3.6.1 Members are responsible for downloading, saving and securely retaining copies of all Program materials expressly made available for download during their applicable access period.

3.6.2 Members are strongly encouraged to maintain independent backup copies of downloaded documents and resources for their personal records.

3.6.3 The Company is not responsible for the loss, deletion, corruption, theft or damage of Program materials after they have been successfully downloaded by the Member, except where otherwise required by law.

3.7 There is no re-issuance of Downloadable Materials that have been lost, misplaced, deleted, stolen or damaged. Program materials must be downloaded at the time of membership and kept safe and secure my the member.

3.8 Coaching videos, educational video sessions and other designated online resources are provided for viewing and are not available for download unless expressly stated otherwise.

4. MEMBER PARTICIPATION

4.1 Members must make reasonable efforts to follow the published learning sequence, complete requested actions and accountability posts, and use the established support channels. Recommendations concerning daily participation are program expectations, not a waiver of statutory rights.

4.2 Members must submit Coaching Call questions in the required manner, join punctually and remain in a suitable private, stationary and distraction-free environment. Where the published admission window closes ten minutes after commencement, late admission is refused.

4.3 Calls will not proceed where a participant is driving, working or otherwise materially distracted. The Practitioner may end or remove the participant from the call on safety grounds.

4.4 Members must treat other participants, staff and practitioners respectfully; avoid harassment, threats, discriminatory abuse, disruptive conduct, unsolicited advertising and giving professional health advice to other members.

4.5 The community is for connection and accountability. Individual health questions must be directed to designated Coaching Calls or Q&A channels, not posted for clinical responses in the community feed.

5. HEALTH INFORMATION AND SCOPE OF SERVICES

5.1 Educational materials provide general information. Individualised guidance during a Coaching Call or private consultation is limited to the relevant Practitioner’s qualifications, professional scope and the information reasonably available.

5.2 The Program does not replace emergency services, medical diagnosis, prescription management or ongoing care from a registered medical practitioner. Members must not discontinue prescribed medication or treatment solely on the basis of Program materials.

5.3 Members should seek appropriate medical advice regarding existing conditions, allergies, pregnancy, medicines, dietary restrictions or changes in symptoms, and disclose information relevant to safe participation.

5.4 Members experiencing acute physical or psychological distress must seek appropriate urgent medical or mental-health assistance. The Company may recommend additional support or referral when needs fall outside its scope.

6. GROUP CONFIDENTIALITY, PRIVACY POLICY

6.1 Group discussions may contain sensitive personal and health information. Each Member chooses what to disclose and acknowledges that other attendees may hear those disclosures.

6.2 Members are strictly prohibited from recording, transcribing, capturing or reproducing any Group Coaching Call, QandA session or other Program interaction, whether manually or through third-party applications, artificial intelligence (AI) tools, automated meeting assistants or recording software, without the Company's prior written authorisation.

6.2.1 Any Member found to have breached this clause may be immediately suspended from the Program pending satisfactory resolution of the breach.

6.2.2 The Member must immediately cease the unauthorised activity, permanently delete all recordings, transcripts, notes, summaries and associated data, including copies held by third-party services, and provide written confirmation of deletion together with reasonable supporting evidence requested by the the company.

6.2.3. Suspension will remain in effect until the company is reasonably satisfied that the unauthorised material has been deleted and appropriate steps have been taken to prevent recurrence. Where deletion cannot be adequately verified, or the breach is sufficiently serious, the company reserves the right to terminate membership in accordance with its termination provisions and applicable law.

6.3 These restrictions are necessary to protect the confidentiality, privacy and sensitive health information of all Program participants.

6.4 Members must preserve other participants’ confidentiality. The company will take reasonable steps to establish and enforce confidentiality standards but cannot guarantee that every member will comply.

6.5 The Company transcribes Group Coaching Calls to maintain confidential Member health records, support continuity of care, enable practitioner review and provide ongoing individualised guidance. Transcripts may contain personal and sensitive health information shared during group sessions. All transcripts are securely stored, treated as confidential and accessible only to authorised practitioners and staff who require access for legitimate professional or administrative purposes, in accordance with the Company's Privacy Policy.

6.5 By participating in a Group Coaching Call, Members acknowledge and consent to the transcription, secure storage and authorised use of information disclosed during the session for these purposes. All transcripts are handled, stored and retained in accordance with the Company's Privacy Policy, applicable Australian privacy legislation and relevant health recordkeeping requirements.

7. ASSESSMENTS, PREPARATION AND PRIVACY

7.1 Members will be asked to complete health profiles, pre-call questionnaires and assessments for program delivery and suitability evaluation.

7.2 Authorised staff may access, collate and summarise submitted information into a working document for Practitioner review, including identifying matters for clarification and preparing potential guidance.

7.3 By submitting information and booking the relevant service, the Member consents to this specific handling of sensitive information for service preparation and delivery, subject to the Privacy Policy and applicable privacy law. Where a separate express health-information consent is legally required, it will be obtained.

7.4 Personal information will be collected, stored, accessed, disclosed, corrected and retained in accordance with the Company’s separately published Privacy Policy and applicable Australian privacy requirements. Third-party and overseas processing arrangements must be described accurately in that policy.

7.5 A nominated emergency contact is not automatically authorised to receive unrestricted medical records or make decisions for the Member. Contact and disclosure will occur only where authorised or otherwise legally permitted.

8. FEES AND PAYMENT

8.1 Prices are in Australian dollars unless expressly stated otherwise. Payment and instalment schedules are disclosed before purchase.

8.2 Where an instalment arrangement is agreed, the Member must pay instalments as they fall due, subject to cancellation, refund, consumer-law and other applicable rights.

8.3 If payment fails, the Company may provide notice and a reasonable opportunity to rectify before suspending paid access, having regard to the circumstances and applicable law.

8.4 Promotional offers apply only according to their published eligibility and dates. No term excludes statutory remedies for misleading pricing or payment errors.

9. CANCELLATIONS AND REFUNDS

9.1 A change of mind or non-attendance does not entitle a Member to a refund after access or services have commenced.

9.2 Requests to cancel before access is issued must be emailed to hello@nataliewoodman.com. Where a discretionary pre-access refund is agreed, only reasonable, disclosed and legally permissible costs actually incurred may be deducted; a fixed 2% processing fee and a $125 administration charge will not apply automatically irrespective of actual costs.

9.3 During the first fourteen days, the Company may, at its discretion, agree to an early termination and partial refund. Any deductions must be reasonable, proportionate and legally permissible, taking account of services actually provided, individual practitioner work performed, resources supplied and demonstrable non-recoverable transaction or administration costs. An itemised explanation will be provided on request.

9.4 Access to videos, transcripts, assessments and other materials may be relevant to a discretionary refund calculation.

9.5 If the Company terminates membership without Member fault, the Company will assess an appropriate refund for undelivered paid services, subject to law. Where termination results from serious Member misconduct, the Company may take reasonable account of services already supplied and losses lawfully recoverable, without imposing an automatic forfeiture.

9.6 Approved refunds will ordinarily be returned through the original payment channel within a reasonable processing period of 5 business days.

10. PROGRAM GUARANTEE

10.1 Where the specific GutStrong offer includes a progress guarantee, the Company will honour the published guarantee on its stated conditions.

10.2 Under the currently published guarantee, a Member who submits start and end Personal Health Assessments, completes prescribed video actions, attends at least twelve Coaching Calls, and participates in requested posts or comments, but experiences no measurable improvement in weight, energy, sleep or digestive comfort, may qualify for further complimentary coaching until measurable progress is achieved.

10.3 The Company and Member will assess eligibility and relevant progress measures in good faith using the assessment information and the published guarantee. The Company must not introduce undisclosed new conditions after purchase.

10.4 This guarantee is additional to and does not limit statutory consumer rights. Any proposed future change to its duration, conditions or scope must be expressly disclosed for future purchases and legally reviewed.

11. INTELLECTUAL PROPERTY

11.1 Program materials, including videos, transcripts, recipes, assessments, graphics and tools, are owned by or licensed to the Company.

11.2 Subject to statutory rights, the Member receives a limited, personal, non-exclusive, non-transferable licence to use supplied materials for private non-commercial purposes during the applicable access period.

11.3 Members must not reproduce, distribute, sell, publish, upload, share logins or commercially exploit Program materials without written permission, except as permitted by law.

11.4 Lawful use of public information and rights under applicable copyright law are unaffected.

12. SUSPENSION AND TERMINATION

12.1 The Company may take proportionate action for serious or repeated breaches of safety, confidentiality, payment or community obligations, including warning, temporary restriction, suspension or termination.

12.2 Except where immediate action is reasonably necessary to protect safety, confidentiality or legal rights, the Company will ordinarily provide notice of the concern and a reasonable opportunity to respond or remedy.

12.3 Termination decisions will be made in good faith and on reasonable grounds. Financial consequences are governed by clause 12 and applicable law.

13. LIMITATION OF LIABILITY

13.1 The Company will exercise due care and skill in supplying its services. Nothing in these Terms excludes a guarantee, right or remedy that cannot lawfully be excluded.

13.2 The Company is not responsible for losses caused solely by inaccurate information supplied by a Member, the Member’s unauthorised sharing of credentials or matters beyond the Company’s reasonable control, except to the extent the Company is legally responsible.

13.3 Individual outcomes vary; testimonials and case studies do not constitute a promise of identical results. Any applicable express progress guarantee remains enforceable on its terms.

14. COMPLAINTS AND DISPUTES

14.1 Complaints should be submitted to hello@nataliewoodman.com with relevant details. The Company will acknowledge the complaint and seek to resolve it promptly and in good faith.

14.2 The parties may attempt direct negotiation and, if appropriate, mutually agreed mediation. This process does not prevent either party from exercising non-excludable rights, seeking urgent relief or approaching a regulator or tribunal.

14.3 Each party ordinarily bears its own costs of informal dispute resolution unless otherwise agreed or ordered.

15. CHANGES TO SERVICES AND TERMS

15.1 The Company may make reasonable operational or technical changes to delivery methods, platforms and schedules, provided the essential purchased benefits are maintained or an appropriate remedy is offered where required.

15.2 Material changes affecting existing paid entitlements will be notified in advance where reasonably practicable and will not retrospectively remove accrued rights or materially diminish services without a lawful basis.

15.3 Updated Terms will be dated and published. A new version will not automatically override the terms of an existing purchase to the Member’s material detriment.

16. GENERAL

16.1 These Terms are governed by the laws of Western Australia and applicable Commonwealth laws. The parties submit to the non-exclusive jurisdiction of courts and tribunals having jurisdiction.

16.2 If any provision is invalid or unenforceable, the remainder continues to the extent it can operate lawfully.

16.3 Failure to enforce a provision does not constitute a general waiver. Neither party may transfer material obligations in a manner that unlawfully prejudices the other party.

16.4 Notices may be sent to the email address provided by the Member and to hello@nataliewoodman.com for the Company. Members must keep contact details current.